| FAQ |
| How long does it take before I can see my sample logo designs? |
| The time we take to design the samples is 3-5 days. |
| How many changes may I ask for my logo design? |
| We aim to keep our customers satisfied and we will make changes/revisions until you agree to the company logo design. |
| What if I don't like any of initial logo designs? |
| We will make more company logos according to the package that you have chosen. Usually the clients approve of at least two of the logo design samples we provide and then we improve upon them. |
| What if I have my own idea for the logo design? |
| Any idea that may help our designer create a logo to your satisfaction can be sent in once you have retained our services |
| Can you redo my existing logo design? |
| Yes. |
| Who keeps rights to the company logo design? |
| The rights of the logo chosen are given to the client while rights to the samples remain with Cardiff Design |
| What if what your logo designers provide is not what I want and I demand a refund? |
| We do not provide a refund no matter what the circumstances. If you are not satisfied with the logo, we suggest you speak to us and discuss your revisions and ideas over the phone. We will even have a different designer make the new set of logos from a different perspective. Cardiff Design aims to satisfy. All changes are made within 24-72 hours with the exception of weekends. |
| What colour format do you provide the logos in? |
| We provide the logo in CMYK as well as PANTONE colours. |
| What are CMYK colours? |
| CMYK colours are used for off-set printing purposes. Prints include standard coloured stationary etc. |
| What if I want my logo in RGB colors? |
| CMYK colours are convertible to RGB colours (also known as screen colours). However, when printing with RGB colours, the colours will not be accurate. Thus, they are best used for websites only. |
| What is the difference between a "redraw" and a "revisions"? |
| Revisions are changes made to your logo concepts with regards to colour, size, font or building upon the design at hand. A redraw however, means designing a new set of logo concepts based on the feedback you provide us. |
| What does your satisfaction guarantee actually entail? |
| Terms and conditions apply to our 'satisfaction guarantee'. To be eligible for this guarantee you must have ordered at least a small business package. Further, you should not have utilized your redraws as per the package you have ordered. |
| Can you design an exact copy from your portfolio or someone else’s portfolio? |
| Unfortunately, Cardiff Design specializes in custom logo design. We do not use clip art and design logos that can be trademarked by our clients. We are adamant about protecting design rights of our clients. However, we would be happy to design a logo that is similar in style and “feel” as the designs that you like. |
